Privacy Policy
At Lois + Ani Tea Shop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.loisandani.ca or make a purchase from our online tea shop. By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect We may collect the following types of information: a. Personal Information Contact Information: Name, email address, phone number, and mailing address provided when you place an order, create an account, or contact us. Payment Information: Credit card details or other payment information processed through our secure payment processor (we do not store payment details on our servers).Account Information: Username, password, and order history if you create an account on our Website.
b. Non-Personal Information Browsing Information: IP address, browser type, device information, operating system, and pages visited on our Website. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Website usage, and deliver personalized content.
c. Information You Provide Voluntarily Feedback, reviews, or inquiries submitted through our Website or customer service channels.
2. How We Use Your Information We use your information to: Process and fulfill your tea orders, including shipping and payment processing. Communicate with you about your orders, account, or customer service inquiries. Send promotional emails, newsletters, or special offers (you can opt out at any time).Improve our Website, products, and services through analytics and user feedback. Comply with legal obligations or protect against fraudulent activities.
3. How We Share Your Information We do not sell or rent your personal information. We may share your information with: Service Providers: Third-party vendors who help us operate the Website, process payments, ship orders, or perform analytics (e.g., Shopify, payment processors, or shipping companies). These providers are contractually obligated to protect your data. Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to authorities or in response to a court order. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies We use cookies to: Remember your preferences and shopping cart contents. Analyze Website traffic and user behavior. Deliver personalized advertisements. You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our Website.
5. Your Choices Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in our emails or contacting us at [insert contact email, info@loisandani.ca. Account Management: You can update or delete your account information by logging into your account or contacting us. Cookies: Adjust your browser settings to block or delete cookies.
6. Data Security We implement reasonable security measures, such as encryption and secure servers, to protect your personal information. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. International Users If you access our Website from outside the United States, your information may be transferred to and processed in the United States, where our servers are located. By using our Website, you consent to this transfer.
8. Children’s PrivacyOur Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it promptly.
9. Your Rights Depending on your location, you may have the following rights regarding your personal information: Access: Request a copy of the personal information we hold about you. Correction: Request correction of inaccurate or incomplete information. Deletion: Request deletion of your personal information, subject to legal obligations. Opt-Out: Opt-out of the sale or sharing of your personal information (note: we do not sell your data).To exercise these rights, please contact us at info@loisandani.ca
10. Third-Party LinksOur Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated policy will be posted on our Website with the "Last Updated" date. Continued use of the Website after changes constitutes your acceptance of the revised policy.